Last Updated: 29 July 2025

Getting Your Premium Saffron to You

As Snober Pure Kashmir Kesar, we understand that anticipation builds from the moment you place your order until that precious package of authentic Kashmir saffron reaches your kitchen. Here’s everything you need to know about how we carefully transport our golden treasures from the valleys of Kashmir to your doorstep.

Order Preparation Timeline

Once we receive your order, our team begins the careful selection and packaging process. Here’s what happens:

• Order confirmation and payment verification
• Saffron selection, quality inspection, and specialized packaging
• Handover to shipping partner with tracking details

Delivery Coverage & Costs

Within India

• Free Shipping: Enjoy complimentary shipping nationwide

Geographic Reach

• Major Cities: Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, Pune
• Regional Hubs: State capitals and district headquarters
• Remote Areas: Most PIN codes served (may require additional 1-2 days)
• Kashmir to Your Kitchen: No matter where you are in India or overseas, we’ll find a way to deliver our authentic saffron to you.

Delivery Timeframes

• Metro Cities:

Standard Delivery: 2-3 business days from dispatch

• Tier-2 Cities

Standard Delivery: 3-4 business days from dispatch

• Smaller Towns & Rural Areas

Extended Delivery: 4-5 business days from dispatch

Weather Considerations: During monsoon or extreme weather conditions, deliveries may face natural delays. We’ll keep you informed of any such situations.

International Shipping

• We’re proud to share Kashmir’s finest saffron globally.
• International shipping is available to select countries with proper documentation.
• Popular Destinations: USA, Canada, UK, UAE, Australia, Germany
• Shipping Time: 7-15 business days (varies by destination)
• Additional Costs: International shipping rates calculated at checkout; customs duties and local taxes are customer’s responsibility
• Important: Saffron exports comply with Indian customs regulations and destination country import requirements.

Our Packaging Promise

Every order receives our signature treatment:

• Airtight Containers: Preserving the delicate aroma and potency
• Cushioned Protection: Multiple layers to prevent damage during transit
• Temperature Consideration: Insulated packaging
• Tamper-Evident Sealing: Ensuring product integrity from Kashmir to you

Tracking Your Order

• Dispatch Notification: You’ll receive an email with tracking details within 24 hours of shipment
• Real-Time Updates: Track your package through our shipping partner’s website or app
• Delivery Confirmation: SMS notification when your order is out for delivery

Can’t Track Your Order? Wait 48 hours after dispatch for tracking activation, then contact us if issues persist.

Delivery Experience

What to Expect

• Delivery Window: 10 AM to 7 PM on business days
• Contact Protocol: Our delivery partner will call/message you 1-2 hours before arrival
• Signature Required: Given the premium nature of saffron, someone must be available to receive the package
• Alternative Arrangements: If unavailable, delivery can be rescheduled for the next business day

Delivery Locations

We deliver to residential addresses, offices, and most commercial locations. Delivery to PO Boxes is not available due to signature requirements.

When Things Don’t Go as Planned

Delayed Deliveries If your saffron doesn’t arrive within the expected timeframe:

• Check tracking status first
• Contact us with your order number
• We’ll investigate and provide updates within 24 hours

Damaged Packages

Noticed damage during delivery?

• Refuse the package if outer packaging is severely damaged
• For minor damage, accept delivery and contact us immediately with photos
• We’ll arrange replacement or refund based on the situation

Wrong Address Deliveries

• Provided an incorrect address? Contact us immediately.
• Additional shipping charges may apply for re-delivery to the correct location.

Returns & Exchanges Policy

What We Accept for Exchange

Due to food safety regulations, we cannot accept returns of opened saffron products. However, we offer exchanges for:

• Manufacturing defects
• Packaging damage during shipping
• Incorrect product sent
• Quality concerns (with photo evidence)

Exchange Process

• Contact us within 7 days of delivery
• Provide order number and issue description
• Share photos if product quality is concerned
• We’ll arrange pickup and replacement

What We Don’t Exchange

• Products opened and used (unless quality issues)
• Orders placed more than 7 days ago
• Products damaged due to improper storage

After Delivery Care

Storing Your Saffron

Once delivered, ensure optimal storage:

• Cool Environment: Room temperature or refrigerated
• Dry Conditions: Away from humidity and moisture
• Dark Storage: Avoid direct sunlight exposure
• Sealed Container: Keep original packaging intact

Quality Guarantee

We stand behind every strand of saffron we send. If you’re not satisfied with the aroma, color, or authentic taste within 7 days of delivery, reach out to us for a resolution.

Contact Our Shipping Team

General Shipping Questions: purekashmirkesar@gmail.com

Track Order Issues: info@purekashmirkesar.com

International Shipping: info@purekashmirkesar.com

Phone Support: (+91 88842 77750) (Mon-Sat, 9 AM – 11 PM IST)

WhatsApp Quick Support: (+91 88842 77750) – Share your order ID for faster assistance

Note: This policy covers standard shipping procedures. Bulk orders, corporate gifts, and special requests may have different arrangements. Contact us for customized shipping solutions.

From the saffron fields of Kashmir to your kitchen – we’re committed to making every delivery a delightful experience.